There are 2 delivery options for As Good As Grass products that will be presented to you at check-out. The options are:
Flat Rate: 10 working days. Surcharge of £35.00 on Cut to Length products
Flat Rate: 10 working days. Surcharge of £60.00 on Full Rolls only
If you need to change your delivery address after you have placed an order please email info@asgoodasgrass.co.uk. We also offer bespoke delivery service please email requests. Although we state 10 working days most products are dispatch much sooner.
1. Has my order been dispatched?
As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that it’s on its way.
From there it should be delivered within the timescale we advertise. If we have a problem with your delivery, we will contact you via email to resolve the issue.
You will receive an email confirming the day and estimated time of delivery. If your order is over 60KG, you will receive a call from the delivery driver confirming delivery time.
Due to weight, delivery is curb side only. It is the customers responsibility to take the grass from the front door to its final destination.
2. I have received a faulty item
We want all our customers to receive top quality grass, so if you think there is a fault with an item you have received please let us know straight away by contacting our Customer Care Team dispatch@asgoodasgrass.co.uk
We will aim to resolve any issue with a faulty order as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.
Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.
Please attach pictures if possible.
3. I have received an incorrect item in my order
If you have received an incorrect item in your order, let us know straight away by contacting our Customer Care Team orders@asgoodasgrass.co.uk They will try and sort it out for you within 3 working days.
4. An item is missing from my order
Sometimes we don’t send everything you’ve ordered at the same time, so first of all, check your dispatch emails to see if any of your items will be arriving separately.
Please check the delivery notes from each part of your order to make sure you are not missing anything.
If something is missing then please get in touch with Customer Care Team dispatch@asgoodasgrass.co.uk
5. Delivery Option offered
It is the customers responsibility to be happy with the delivery option before placing an order.
No changes can be made to the order once the order has been placed. We don’t advise starting your install until you have received your product, and checked it for damage.
As Good As Grass takes no responsibility for any inconvenience caused to an install by late delivery or damaged/incorrect grass.
Due to the weight of the product, delivery is curb side only. It is the customers responsibility to move the grass to its desired final location.
A signature is required for the grass upon delivery.
6. Do you deliver to work addresses?
Yes. Provided full details are provided, including opening times and ease of access to site.
Installation Service
Email info@asgoodasgrass.co.uk if you would like to book an installation.
The most important aspect of creating an artificial grass lawn to the highest standards is preparation. There are no shortcuts to correct procedures. When the artificial grass installation is executed to our standards and approved methods a seven year warranty is issued for your peace of mind.
Watch this video to see a realtime As Good As Grass installation! Click to play.
The installation department at As Good As Grass offers the highest quality service to suit your individual needs with a seven year warranty.
When commissioned to install artificial grass, we ensure the highest grade materials are used. Each job is unique and several key factors affect what products are used. For instance we take into consideration the following:
- Ground stabilisation
- Drainage requirements
- Access
- Creative edge finish
- Artificial grass softness
- Wear and tear to protect children, pets, sports and events
- Security and durability
CHAS Accredited Contractor
CHAS is established as the market leader for health and safety pre-qualification in the UK. As Good As Grass are proud to announce passing the CHAS assessment in April 2011 after a dedicated effort to improve the following aspects of the business:
1. Health and safety policies, procedures and statements.
2. Our internal and external organisation for safety management.
3. Specific health and safety arrangements to a standard acceptable to our customers.
Professional Installation of Artificial Grass
With years of experience, the team at As Good As Grass have laid thousands of Artificial Grass Lawns. There are several aspects of installing artificial grass (often referred to as astro turf *) that can affect the quality of finish.
Creative Lawn Edge Finish
The artificial grass borders are cut according to the shape of your garden. Our installation team ensure the edges of your lawn are consistent and flush with any obstacles such as trees or stone paving. Grass cutting has to be correct first time to prevent waste and precision is crucial for your artificial lawn to impress.
Artificial Grass Seaming
Artificial grass is available in two and four metre widths. For a professional installation, the rolls of grass glued together at the seams must be accurately aligned. The team at As Good As Grass have the experience to hide these seams thus giving the appearance of a realistic grass lawn.
Durability
Some artificial lawns are used intensively such as for dog runs or sport. It is especially important for such lawns to be installed correctly in order to prevent seams or edges becoming loose. With an ever increasing demand, artificial grass has proved itself to be a superior and durable outdoor flooring surface.
The As Good As Grass Treatment
Enjoy a superior service from the artificial grass professionals with experience. Simply sit back and relax while our installation team transforms your garden in a matter of days. See our artificial grass gallery pages for more examples of perfect lawns from As Good As Grass.
* Please note that As Good As Grass is not associated with the AstroTurf™ brand name. Many people use astro turf as a general expression. Our company can supply you with artificial grass.